• Analyzing Your Customer's Liquidity
    Presented by David L. Osburn, MBA, CCRA

    What is liquidity? What key ratios and other quantitative techniques allow us to really understand our customer’s liquidity position?

    Attend this webinar and learn how the credit manager should calculate and interpret the liquidity of their business customers using the “working capital”, “current ratio”, and “quick ratio” calculations.

    Additionally, the session will cover the “cash conversion cycle” using the related “accounts receivable turnover, accounts payable turnover, and inventory turnover” factors, as well as determining the personal liquidity of the business owner including calculating the “debt to income” ratio and assessing “individual” liquid assets.

  • CA Mechanic's Lien Laws Simplified
    Presented by Milene Apanian, Esq., Law Offices of Abdulaziz, Grossbart & Rudman

    This webinar will explain and simplify the California mechanic's lien laws, and help you get paid by making your mechanic's liens valid and enforceable.

    Participants will learn about common mistakes related to mechanic's liens and how to avoid them.

    Learning Objectives:
    . Understand the mechanic's lien procedural requirements, including Preliminary 20-Day Notices
    . Hear about the new forms and how to comply with the new laws
    . Learn how to make your mechanic's liens collectible
    . Identify time limits and deadlines for recording mechanic's liens and filing mechanic's lien lawsuits
    . Find out about new court rulings discussing preliminary notices

  • Conflict Resolution: Resolving Conflicts & Maintaining Relationships
    Presented by Eddy Sumar, MBA, CCE, CICE and CEW

    Conflict! Many dread the word. Others thrive in the midst of it. Some believe that it is good, while others insist that conflict is bad, destructive, and negative. In fact, they say that it must be avoided at all cost. So, what is conflict?

    The session will cover:
    • Defining & redefining conflict
    • Genesis of conflict
    • Reasons for conflict
    • Views of conflict
    • Handling conflict: styles and a new approach
    • An integrative approach: P-SAP
    • Three sets of practical steps to conflict resolution
    • Answer the question: What is the real focus of conflict resolution?
    • And much more
  • Cost: $79.00

    Credit Ethics
    Presented by David L. Osburn, MBA, CCRA

    Explore the interrelated disciplines of “ethics” and “credit principles,” as David Osburn will answer the all-important question of “why” ethics for the Credit Manager? Additionally, he’ll explore the relationship between ethics and the law. The concepts of values and principles will also be covered as well as company “codes of conduct.” He’ll also review NACM’s Canons of Business Credit Ethics and apply these guidelines through case studies.

  • Expanded Financial Statement Analysis
    Presented by Jim Menard, CCE

    Once you know understand financial statements, income statements and balance sheets, you can use their data to uncover truths about the company. Jim Menard will cover: objectives of analysis, sources of information, tools and techniques, common size financial statements, key financial ratios, industry standards and analyzing / relating the data evaluated to the final credit decision.
  • Extending Credit and Doing Business with China
    Presented by Eddy A. Sumar, MBA, CCE, CICE and CEW

    The Webinar will guide the participants into:
    • The world of Globalization
    • What does it mean to have a global mindset?
    • Understanding the Asian Scene [the context]
    • The Five core Values of Asian Service
    • Understanding China; Knowing the Dao
    • Learn about the Eight Cornerstones for Success
    • Learn about the Four Cultural threads Binding the Chinese together
  • Get Paid & Keep the Customer: Resolving Conflict & Maintaining the Relationship
    Presented by Eddy A. Sumar, MBA, CCE, CICE and CEW

    Conflict! Many dread the word. Others thrive in the midst of it. Some believe that it is good, while others insist that conflict is bad, destructive, and negative. In fact, they say that it must be avoided at all cost. So, what is conflict?

    Learn to manage conflict from an expert in the credit and collection field. The session will cover:

    • Defining & redefining conflict
    • Reasons for conflict
    • Handling conflict: styles and a new approach
    • Three sets of practical steps to conflict resolution
    • Answer the question: What is the real focus of conflict resolution?
    • And much more

  • Introduction to Financial Statements: Too Many Numbers...So Little Time
    Presented by Jim Menard, CCE

    Learn tools and techniques to interpret financial statement information. Objectives will vary depending on the perspective of the financial statement user. A creditor is ultimately concerned with the ability of a borrower to make timely payments. What will be the source of debt repayment? What tools and techniques can we use? How can Common Size analysis help us assess the ability of our customer to repay the debt? Other sources of information needed to develop and understand the Key Financial Ratios. Review the key financial ratios together and discuss some areas of caution. We will also look at the five steps of analysis that we need to follow along with the DuPont System to reach a credible evaluation of our customer.

  • Management Issues Affecting the Credit Department
    Presented by David L. Osburn, MBA, CCRA

    Attendees will come away with an understanding of various “management issues” that affect the credit department including how to deal with diversity in the workforce created by gender, generations, and ethnicity.

    Credit managers will learn different philosophies of management theories including the trait, skills, and style approach of management, the psychodynamic management theory, strategic leadership concepts, and ethical managerial principles.

    The session will conclude with the concept of “leadership” versus “managership.”
  • Minimizing Preference Exposure and Pitfalls
    Presented by Jeffrey L. Cohen, Esq. and Seth Van Aalten, Esq, Cooley LLP

    When your customer files for bankruptcy, how do you gain preferential payment status to make sure that you recover the money owed to your company? Join Jeffrey L. Cohen, esq., and Seth Van Aalten, esq., to learn how to minimize your preference exposure and the pitfalls of doing so.

    During the webinar, our speakers will address the elements of a preference, major defenses to a preference action, new value defense, ordinary course of business defense, suggestions to minimize preference exposure and pitfalls, security interests, and more.

  • Stop Payment Notices Simplified
    Presented by Milene C. Apanian, Esq.

    Learn everything you’d ever need to know about Stop Payment Notices including requirements, what to include in the Stop Payment Notice, when and how to serve it, deadlines for filing lawsuits and common mistakes related to Stop Payment Notices. You’ll also discover the Preliminary 20 Day Notice requirements, and compare and contrast Stop Payment Notices with Mechanics liens.

    Course Objectives:
    • Understand the Preliminary 20-day Notice process in simplified terms,
    • Learn how to make Stop Payment Notices valid and enforceable,
    • Identify time limits and deadlines for serving Stop Payment Notices,
    • Identify time limits and deadlines for filing lawsuits to enforce Stop Payment Notices, and
    • Understand legal technicalities which make Stop Payment Notices unenforceable and how to avoid them.
  • Turning Good Managers Into Great Leaders
    Presented by Amy Weiland

    When was the last time you—or someone around you—observed, "We're living in a 'Dilbert' cartoon?"

    Sharpen your leadership skills by exploring two leadership models (good leaders and bad leaders), two leadership imperatives (what every leader must do), and three leadership components (three areas of self-examination) to better lead in your company.

  • Using Security Instruments: Tools for Profit
    Presented by Jim Menard, CCE

    For any business to succeed and grow, it must take reasonable risks. What is reasonable depends on your company philosophy. Your job is to know of ways to minimize this risk and not to hamper sales & profitability. In this presentation you will learn about using these Security Devices:

    Personal Guaranty
    Corporate Guaranty
    Corporate / Board Resolution
    Security Agreement (Blanket / PMSI)
    Landlord Waiver
    Stand By Letter of Credit
    Mechanic's Lien
    Dual payee check
    Escrow Mortgage
    Performance Bonds
    Credit Insurance
    Promissory Notes

  • When Should It Go Legal? Considerations and Processes
    Presented by Shaaron Bangs, Esq., Crawford & Bangs , LLP

    Explore the strengths and weaknesses of the various collection techniques, including litigation. If the case goes to litigation, learn the court processes you can expect to encounter from filing of complaint through conclusion, and also the pre-judgment and post-judgment remedies.

  • Writing a Credit Policy
    Presented by Pam Krank

    A Corporate Credit Policy is the key driver for management of a trade receivables portfolio. It helps direct the resources in managing the asset and defines the receivables strategies needed. In this webinar, you will learn:

    • The purpose of creating/updating your credit policy
    • How to obtain buy-in from other parts of your company to ensure compliance
    • The importance of defining risk tolerance and minimum requirements of a customer buying on credit terms
    • The top elements necessary to include in your policy
    • The difference between credit decisions and business decisions as defined by the policy
    • Credit Committee implementation to help make risk decisions outside of the policy and solve issues outside of the Credit Department affecting the quality of the receivables

  • Writing Performance Reviews
    Presented by Natasha Terk, Writing It Well

    For those credit managers who have staff reporting to them, this must-attend webinar covers the following basics for how to write performance reviews. You’ll learn to:

    • Articulate criteria for acceptable performance documentation
    • Identify documentation that meets and fails to meet these criteria
    • Use clear, specific, objective terms to describe performance
    • Support your conclusions, ratings, recommendations, and actions with descriptions and examples
    • Write objectives and standards that meet these criteria

  • You Can't Manage What You Can't Measure
    Presented by Jim Menard, CCE

    If there is one thing that credit executives agree upon, it is that they cannot agree on which measurement to use in evaluating individual, departmental and company performance. Learn how to measure "how well are we doing" by understanding twenty different ways to examine performance. The presentation will provide a comprehensive overview of collection measurements that are currently being used in credit, collections and accounts receivable, giving you the skillset to determine which ones are most appropriate in your company. This will help credit and collection professionals make informed decisions on what measurements to use and why each is beneficial in their situation.