Conflict Resolution: Resolving Conflicts & Maintaining Relationships
(Conflict Resolution)

Conflict Resolution: Resolving Conflicts & Maintaining Relationships
Presented by Eddy Sumar, MBA, CCE, CICE and CEW


Conflict! Many dread the word. Others thrive in the midst of it. Some believe that it is good, while others insist that conflict is bad, destructive, and negative. In fact, they say that it must be avoided at all cost. So, what is conflict?

The session will cover:
• Defining & redefining conflict
• Genesis of conflict
• Reasons for conflict
• Views of conflict
• Handling conflict: styles and a new approach
• An integrative approach: P-SAP
• Three sets of practical steps to conflict resolution
• Answer the question: What is the real focus of conflict resolution?
• And much more

Cost: $79.00