Get Paid & Keep the Customer: Resolving Conflict & Maintaining the Relationship 10/22/14 (9am-10am PT)
(Get Paid & Keep the Customer)

Get Paid & Keep the Customer: Resolving Conflict & Maintaining the Relationship
Presented by Eddy A. Sumar, MBA, CCE, CICE and CEW


Conflict! Many dread the word. Others thrive in the midst of it. Some believe that it is good, while others insist that conflict is bad, destructive, and negative. In fact, they say that it must be avoided at all cost. So, what is conflict?


Learn to manage conflict from an expert in the credit and collection field. The session will cover:


• Defining & redefining conflict
• Reasons for conflict
• Handling conflict: styles and a new approach
• Three sets of practical steps to conflict resolution
• Answer the question: What is the real focus of conflict resolution?
• And much more

Cost: $79.00